Moving Company General Rules and Regulations
It can be a complicated process to create policies for the Moving Companies. A moving company needs to be detailed enough to cover a wide variety of moves and situations as well. But not so detailed that they become not at all understandable. Relocation Services India is renowned for all these.
You need to know what differentiates a good policy from a perfect policy. The way is simple. A perfect policy doesn’t leave anything open to interpretation. Read on to learn some key information to include in your moving company’s policies.
Hours and Rates
Does your crew work weekends? Do you charge higher rates for certain days? Clarify the days of the week your moving company will operate. And how many hours each day they will operate.Most importantly, the rate that you are planning to charge.Also, it is a good idea to include your minimum hours per move. Now this is the minimum number of hours a customer will be charged, not the shortest job your team will do.
For example: one hour minimum on weekdays and three hours minimum on weekends.Another way is three hours minimum for morning jobs and two hours minimum for afternoon jobs. You can decide this as per your wish.
You also need to ensure to add a labor minimum as well. For ex- two-man jobs have a minimum of two hours, three four-man jobs have a minimum of three hours, and so on.
Adverse Weather
Weather can be unpredictable always. However, that doesn’t mean you can’t prepare for the move. In case of poor weather, you shouldensure that your policy establishes a procedure for what to do at that time. There are a lot of options your House shifting company can take, such as refunding and rescheduling, and many more.
Discounts
To win over customers and make it more convenient for them, discounts are a great way. Does your company offer discounts for seniors, teachers, military, first responders, nurses, or other populations? Make a space in your policy to explain which discounts you offer. Also, include how much each discount is. Additionally, decide whether each discount is offered upfront or it will be only available if a customer asks about a discount for them.
Customer Behavior
It is very common to deal with rude or disrespectful customers. So, for cases like this, your policy should state at what point it’s acceptable for your sales reps or crew members to not accept a customer’s business.
Additional Services
Does your crew connect and/or disconnect washers and dryers? Do you have a partnership with a long-term storage facility? Does your crew dismount TVs? Your policy shoulddetail all the additional services your moving company offers to the customers along with what you charge for them.
Moving Supplies and Tools
It is important to include what equipment is included in your truck. Some examples include dollies, furniture pads, moving blankets, shrink wrap, tape, etc.State whether items such as wardrobe boxes or packing materials are included in the overall price or whether the customer must pay extra to use them if you are going tobringthese items along with you. Before the mover’s arrival, all appliances, like refrigerators, washers, AC units, etc., must be disconnected or unmounted.
Extra Fees
You should also outline any extra fees that are included in a quote. A most common example is a travel fee. Many people call this or it is also known as a truck charge or a service charge. Include any conditions as well asthe fee amount. This could mean establishing a difference between long-distance and local moves for a travel fee. This will alsodecide whether fuel charges are included in the travel charge or not. You need to be as detailed as you want here.
Long Distance Moves
For long-distance moves, explain your company’s policy to those customers. Does your company complete out-of-state moves, or do you only perform local moves? Is there a moving radius you don’t want to surpass? For example: 500 miles from the company’s base. Make sure you talk to the customers who are contacting you for long-distance moves. Make them understand all the policies, rules, regulations, charges, and discounts (if any) of your company.
